Home > Why Sportube? > Shipping to Resort > Key Questions to Ask Carrier

Key questions to ask your carrier when shipping your SPORTUBE.

  • What is the estimated delivery time?
  • Do you guarantee on-time delivery?
  • Are your rates based on dimensional or actual weight of my SPORTUBE?
  • Will my packed SPORTUBE be considered an 'oversized package'? -If so, what additional fees will apply?
  • How much is my bag insured for if it is lost, stolen or damaged?
  • Are there any contents that are not covered (e.g. gift cards, jewelry, electronics equipment)?
  • What is the process of being reimbursed for loss, theft or damage?
  • How long does it take from the time my claim is filed to reimbursement?
  • How do you help me if the bag is lost or delayed on its way to my destination?
  • Do you cover the cost of critical replacement items?
  • What guarantees do you offer for timely arrival? (If international, be sure ask inquire about customs delays)?
  • Are there any hidden or extra fees that are not included in the quote?