Frequently Asked Question

At this time, orders cannot be modified once placed. If the order has not yet shipped, please contact us to see if it can be canceled.

Orders are typically processed within 1–2 business days. Shipping time will depend on the selected method and destination.

We ship with FedEx and USPS, with the carrier selected based on package weight and destination.

Orders are typically processed within 1–2 business days. Shipping usually takes 3–5 business days, though delivery times vary and cannot be guaranteed.

We ship anywhere within the U.S. International shipping is also available, but costs, duties, taxes, and tariffs may make it prohibitively expensive. For international customers, we recommend checking availability with your local retailer or distributor—visit our Dealer Locator to find stores near you.

Expedited shipping is available in select areas and will appear as an option at checkout. Please note that orders are processed only on weekdays.

Items purchased on our website may be returned or exchanged within 30 days. Orders purchased at a brick and mortar or online retailer, must be returned through the original store. Returns must be in new condition with all original packaging and accessories. To start a return, visit our returns page.

Exchanges are not available at this time. To exchange an item, please return it for a refund and place a new order.

Hard Cases and bags are covered by a manufacturer’s defect warranty. This does not include normal wear and tear or damage caused by airlines or shipping.  Please see warranty information here.

To start a warranty claim, please visit this page and complete the warranty form.

Sportube Hard Cases are designed to carry a wide range of gear, including skis, snowboards, fishing rods, paddles, golf clubs, spearguns, fins, and more.

Hard Cases are not designed for ski boots. While some boots may fit depending on size, packing them can scratch skis, exceed the 50 lb weight limit, and create challenges if baggage is lost. Renting skis is generally easier and more enjoyable than relying on rental boots.

It’s unlikely. Most U.S. airlines servicing ski destinations make exceptions or have specific policies for oversized winter sports luggage, so the standard 62 linear inch size limit typicallydoesn’t apply. However, the standard 50lb weight limit usually still does. Always check your airline’s specific policy before traveling.

Sportube Hard Cases are constructed from high-density polyethylene (HDPE), the same durable material used for ski and snowboard bases.

This is intentional. The Exact Fit System (EFS) ensures the tightest fit for gear, allowing up to 10mm of adjustment. Use the hole that provides the most secure fit when closing and locking the case.

Yes. For added security during travel, use a Sportube TSA-approved lock to keep gear safely secured. Do not use a keyed padlock, as it will be removed by TSA.

Yes. The Hard Case has a gap between the handles for a tie-down strap, with a second strap recommended at the back. For temporary use, Roof Rack Straps work well, and for frequent attachment, Roof Rack Brackets provide a permanent solution.

Sportube cases are extremely durable, but dings, dents and scratches can happen. Generally, airlines do not take responsibly to damage to luggage as they deem it normal wear and tear of traveling. However, if you see significant damage to your Hard Case, inspect the gear inside, document it, and file a claim with the airline before leaving the airport, as late claims may be denied. Most airlines only accept liability for hard-sided cases.

While TSA or baggage handler damage cannot be completely prevented, the risk can be minimized by:

• Packing gear snugly and adjusting the case to the shortest length that fits. 
• Securing the case with a case pin or TSA-approved Sportube lock. 
• Inspecting gear immediately upon baggage collection. 
• Filing a claim with the airline if damage occurs.

Inspect the case and contents upon delivery or collection. Report and file a claim directly with the carrier before leaving the facility.

Wipe down the HDPE exterior, or rinse with water for heavier dirt, then dry. Store the case in a cool, dry place out of direct sunlight when not in use.

Yes. All replaceable components are available for purchase here.

Yes. Wheels and axles fit all generations and sizes. Older Series 3 cases with red fabric handles can be replaced with the current black handles.

Genuine Sportube cases always have the name molded into the top half. Series numbers indicate capacity:

• Series 1: 1 pair of alpine skis and poles
• Series 2: 2 pairs of alpine skis and poles 
• Series 3: up to 3 pairs of skis & poles or up to 2 snowboards with boots and bindings

Yes. All Sportube Hard Cases include a 5-year warranty against manufacturing defects. To submit a warranty claim, visit this page.